2. Privacy Policy

This policy applies to website visitors, clients, suppliers, and business contacts.

Introduction

HOUSE OF BOWDEN LTD respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you contact us, use our website, or request our services.

Information We May Collect

We may collect the following information:

  • Name
  • Business name
  • Email address
  • Phone number
  • Postal address
  • Service enquiries
  • Messages sent to us
  • Invoice and payment records
  • Meeting notes
  • Information needed to provide our services

We only collect information that is needed for clear and lawful business purposes.

How We Use Your Information

We may use your information to:

  • Respond to enquiries
  • Provide requested services
  • Prepare quotes
  • Manage client records
  • Arrange meetings
  • Issue invoices
  • Handle service communication
  • Improve our internal working methods
  • Meet legal and record keeping duties

We do not sell personal information.

Lawful Basis for Use

We use personal information where:

  • It is needed to provide a requested service
  • It is needed before entering into a service agreement
  • We have a legal duty to keep certain records
  • We have a legitimate business reason, where this does not override your rights
  • You have given consent for a specific purpose

Sharing Information

We may share personal information only where necessary, such as with:

  • Professional advisers
  • Service providers who help us run our business
  • Public authorities where required by law

Any sharing is limited to what is necessary and handled with care.

How Long We Keep Information

We keep personal information only for as long as needed for the purpose it was collected.

Client records are normally kept for up to six years after the end of the business relationship, unless a longer period is required by law.

General enquiries may be kept for up to twelve months.

How We Protect Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure.

Access is limited to people who need the information for a proper business reason.

Your Rights

You may have the right to:

  • Ask for a copy of your personal information
  • Ask us to correct inaccurate information
  • Ask us to delete information where allowed by law
  • Object to certain use of your information
  • Ask us to limit how information is used
  • Withdraw consent where consent is the lawful basis

To make a request, contact us using the details below.

Contact Details

HOUSE OF BOWDEN LTD
Company Number: 15733659
Address: 36 UPPER ST. MICHAELS ROAD, ALDERSHOT, HAMPSHIRE, UNITED KINGDOM GU11 3HA
Email: contact@hobwen.com
Phone: +447775 032471

Complaints

Please contact us first if you have any concern about how we handle your information.

You also have the right to complain to the Information Commissioner's Office.